faq

I’ve never done it before. Do I need to book?

What’s bouldering?

I know how to belay. Do I need to book?

I used to be able to belay, but it's been a while. Do I have to book?

I know how to belay. Can I bring my novice friend?

Can I teach my friend how to belay?

How do I learn to belay?

I used to be able to belay, but it's been a while. Do I have to book?

I’m only coming to belay for someone else. Do I have to pay entry?

I know how to belay. Can I bring a few kids and take them climbing?

I’m under 18 and want to come bouldering. Can I just turn up?

I’m under 18 and can belay. Can I just turn up?

Can I bring my *insert age here* year old child?

I’m not climbing. Do I need to stay with my children while they climb?

How big are your walls?

What should I wear?

Do I have to wear climbing shoes?

Where do I put my stuff?

What are your opening hours?

Can I pay by card?

What's your cancellation policy?

Do I need to be a member?

I’m a student – is there a discount?

Do you have a café on site?

Is there parking?

Is there disability access?

What’s this about a skate park?

 

I’ve never done it before. Do I need to book?

If you want to try bouldering (see the next question), then no, you can just turn up. If you want to go on the tall walls with ropes, then yes you need to book. Please note that we rarely have an instructor available on the day without pre-booking, and weekends get very busy so need to be booked further in advance.

 

Check out our *Taster Sessions* for more information on booking in.

 

What’s bouldering?

Low-level free climbing, with crash mats. There are no ropes, no harnesses, just some basic safety rules. The tallest bouldering wall is just under 4 metres, with boulder problems suitable for kids and complete beginners through to seriously hard core climbers.

 

Route climbing (on ropes) is great for stamina. Bouldering is great for building serious strength and working on technique. Boulder “problems” are just that – you work to find a solution on how to get to the top of the wall.

 

I know how to belay. Do I need to book?

No, but you will be asked to do a quick belay test on reception when you sign up as a member. If the receptionist on duty is satisfied with your level of competency, you will be allowed to belay for others, and it will go on your membership so you won’t have to do it again.

What happens if I do the belay entry test but don't pass?

Whilst we don't want to spoil anyone's day, anyone who declares themselves as belay competent but doesn't meet our minimum requirements to use the centre will only be able to boulder, unless backed up by someone who has been approved to belay unsupervised. Once you've brushed up on your skills, and you are 100% competent and confident, come back to us the next time you're here and we'll do the test again.

 

I know how to belay. Can I bring my novice friend?

Any experienced climber who meets the minimum requirements to use the centre without the supervision of an instructor is welcome to bring along a maximum of two novice climbers.

 

Can I teach my friend how to belay?

Yes – however! Anyone learning how to belay must do so with an experienced belayer “backing up” – this means they need their feet firmly on the ground next to the novice belayer, holding the dead end of the rope and making sure they do everything safely. Once the novice belayer is 100% competent, and confident, come and see us at reception for a quick demonstration, then you’re good to go.

 

How do I learn to belay?

Book in for an Introduction To Climbing Course!

 

I used to be able to belay, but it's been a while. Do I have to book?

If you were once able to belay, but you need to brush-up your skills, then our Improver's Course is the one for you!

 

I’m only coming to belay for someone else. Do I have to pay entry?

No, if you are just belaying you will not be charged entry – though we will still need a belay demonstration if you are not already a member of the centre.

 

I know how to belay. Can I bring a few kids and take them climbing?

We have a maximum of 2 children per non-climbing adult.

 

I’m under 18 and want to come bouldering. Can I just turn up?

Anyone under 18 must have consent from a parent or guardian signed on the membership form. You can print this out here and fill it out at home if you like – but it must be signed.

 

I’m under 18 and can belay. Can I just turn up?

Anyone under 18 who knows how to belay is very welcome to use the centre – however, you must have a belay assessment from one of our instructors before you can belay unsupervised. These assessments are free of charge, but must be booked in advance.

 

Can I bring my *insert age here* year old child?

Minimum age for anything in the centre is 4 years old. No exceptions. No, not even if it’s their 4th birthday next week.

 

I’m not climbing. Do I need to stay with my children while they climb?

Children under the age of 12 must be supervised by a parent or guardian at all times.

 

How big are your walls?

Our bouldering walls are just short of 4 metres tall. Our ropes walls range from 18 feet up to a whopping 44 feet!

 

What should I wear?

Anything comfortable and flexible. And maybe a jumper in the colder months – the building used to be a bus depot, after all!

 

Do I have to wear climbing shoes?

Shoes are optional but recommended, and available for hire for £2.50. We do allow normal shoes in the centre, as long as they are sensible – no heels or ballerina slippers please! Bear in mind that some of our walls are like sandpaper, so your shoes may get scuffed.

 

Where do I put my stuff?

We have lockers, all you need to do is bring your own padlock. Otherwise we have open cubby holes, but we aren’t responsible for any valuables left there.

 

What are your opening hours?

We are open 10am-10pm Monday to Friday, and 10am-7pm on Saturdays and Sundays. We are open every day of the year, except Christmas Day and New Year’s Day!

 

Can I pay by card?

Yes, but we have a minimum spend of £5, (otherwise there is a surcharge of 50p…?)

 

What's your cancellation policy?

Should you need to cancel or move your session, it is a condition of the booking that you give a minimum of 48 hours notice. Failure to do so will result in no refund or re-booking. Customers will be charged for the number of Creation instructors requested at the time of booking unless 48 hours notice is given for alterations.

 

Do I need to be a member?

Yes. Unfortunately, we don’t do day memberships.

 

I’m a student – is there a discount?

Upon presentation of a University card, student entry is £3.75, with the annual registration of £3.75 when signing up. Students also get half price equipment hire – that’s £1.25 for shoes, £1 for a harness, and 50p for a belay device.

 

This discount is only valid for university students (not college), and we do ask for an expiry date, or any evidence of when your studies finish. NUS is not accepted, except to corroborate the date for the completion of your studies.

 

There is no discount in the climbing shop.

 

Do you have a café on site?

We have a café that serves hot and cold food and drinks. The hot food is available at the following times:

 

Monday-Friday 12pm-9pm

Saturday-Sunday 10am-6pm

Weekdays during school holidays 10am-9pm

 

Is there parking?

There is a small car park to the front and side of the building, free of charge.

 

Is there disability access?

The only stairs in the building are up to the function room for birthday parties. We also have one disabled toilet.

 

What’s this about a skate park?

We have a skate park on site, full of ramps of all different shapes and sizes, with equipment for hire if you don’t have your own. For more information, click here.